> ## Documentation Index
> Fetch the complete documentation index at: https://docs.captrid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Your Subscription

> View your current plan, upgrade or downgrade, manage payment details, and understand what happens at limits.

CaptrID offers four subscription tiers. You can view your current plan, monitor usage, and change plans from the **Billing** screen in the sidebar.

## Plans overview

|                | Starter | Pro          | Business  | Enterprise      |
| -------------- | ------- | ------------ | --------- | --------------- |
| **Monthly**    | A\$59   | A\$149       | A\$299    | Contact us      |
| **Annual**     | A\$590  | A\$1,490     | A\$2,990  | Contact us      |
| Master Lists   | 1       | 3            | Unlimited | Unlimited       |
| People         | 500     | 2,500        | 10,000    | Unlimited       |
| Card Templates | 2       | 10           | Unlimited | Unlimited       |
| Storage        | 5 GB    | 25 GB        | 50 GB     | 100 GB          |
| Directory Sync | --      | 1 connection | Multiple  | Unlimited       |
| Digital Cards  | --      | 1 template   | Unlimited | Unlimited       |
| Org Admins     | 1       | 2            | 3         | 5               |
| Coordinators   | 2       | 5            | 10        | Unlimited       |
| Capturers      | 5       | 20           | 50        | Unlimited       |
| Support        | Email   | Priority     | Priority  | Dedicated + SLA |

Annual billing saves two months (billed yearly).

<Frame caption="Plan comparison cards showing Starter, Pro, Business, and Enterprise tiers with feature lists and pricing">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/captrid/images/admin-guide/billing-plan-cards.png" alt="Four plan cards side by side showing Starter, Pro, Business, and Enterprise tiers with pricing, limits, and feature highlights" />
</Frame>

## Viewing your usage

The Billing screen shows your current plan and usage bars for each limit:

<Frame caption="The Billing screen showing the current plan name, usage progress bars for each resource limit, and an upgrade button">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/captrid/images/admin-guide/billing-usage-bars.png" alt="Billing screen with usage bars for Master Lists, Card Templates, People, and Storage showing current usage against plan limits" />
</Frame>

* Master Lists
* Card Templates
* Wallet Templates (Pro and above)
* Session People
* Master List People
* Storage

Usage bars turn amber when you reach 80% of your limit, giving you early warning before hitting the cap.

## Upgrading or downgrading

1. Go to **Billing** in the sidebar
2. Find the plan you want
3. Click **Upgrade** or **Downgrade**
4. You'll be taken to the Stripe payment portal
5. Review the prorated amount and confirm

Changes take effect immediately. If upgrading, you're charged the prorated difference. If downgrading, credit is applied to your next billing period.

<Info>
  For Enterprise plans, click **Contact Us** to discuss your needs with our team.
</Info>

## Managing payment details

Click **Manage Subscription** to open the Stripe Customer Portal, where you can:

* Update your payment method
* View and download past invoices
* Cancel your subscription

## Free trial

New accounts start with a **14-day free trial** at Pro-tier feature access. During the trial:

* All Pro features are available
* No payment details required
* A banner shows how many days remain

After the trial ends, there's a **3-day grace period** to subscribe. If you don't subscribe, your account falls back to Starter-tier limits.

## What happens at limits

* **Existing data is never deleted** when you reach a limit
* Creating new sessions, people, or templates beyond your plan allowance is blocked
* You'll see a message explaining the specific limit and suggesting the next tier
* Upgrade at any time to unlock more capacity

## What happens on cancellation

* Your data is preserved for 90 days after cancellation
* Your account enters a read-only state — you can still export data but can't create new sessions
* You can resubscribe at any time to regain full access
* After 90 days, data may be permanently removed

## What's next?

<Columns cols={2}>
  <Card title="Plans & Limits" icon="chart-bar" href="/admin-guide/plans-and-limits">
    Detailed feature comparison across all plans.
  </Card>

  <Card title="Your Account" icon="user" href="/admin-guide/managing-your-account">
    Update your profile, password, or email.
  </Card>
</Columns>