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This guide is for capturers — the people using the CaptrID mobile app to take photos. If you’ve been given a link to this page, your organisation has set up CaptrID for a photo session and you’ve been assigned to capture photos.

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Getting started

  1. Download the app — Install CaptrID from the App Store (iOS) or Google Play (Android)
  2. Sign in — Use the email and password from your invitation email
  3. Find your session — Your assigned sessions appear on the home screen
If you don’t see any sessions, your admin hasn’t assigned you yet. Contact them to be added to a session.

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Capturing a photo

  1. Select a session from your home screen
  2. Choose a person from the roster — use the search bar or scroll through the alphabetical list
  3. Filter by status to find people who still need photos:
    • Needs Photo — No photo submitted yet (the default filter)
    • Retake Requested — Admin has asked for a new photo
    • Rejected — Photo was rejected, needs a new one
  4. Tap on a person to open the capture screen
  5. Take or choose a photo:
    • Camera — Use the in-app camera with the framing guide
    • Gallery — Choose an existing photo from your device
  6. Review the photo — The app checks image quality automatically
  7. Crop if needed — Adjust the crop to match the required aspect ratio
  8. Add notes (optional) — If there’s something the admin should know
  9. Submit — The photo uploads immediately (or queues if you’re offline)

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Photo guidelines

For the best results, follow these guidelines when capturing photos:
Photos with very low resolution, extreme blur, or no visible face will trigger warnings. You can still submit, but your admin may reject the photo and ask for a retake.

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Image quality checks

After you take a photo, the app automatically checks for common issues: These checks produce warnings, not blocks — you can still submit if the quality isn’t perfect. However, your admin may reject photos that don’t meet their standards.

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Working offline

The CaptrID app works without an internet connection:
  1. Capture photos as normal — They’re saved to your device
  2. A queue badge appears on your home screen showing how many photos are waiting
  3. When you reconnect, photos upload automatically in the background
  4. Tap the queue badge to see the status of each photo
No photos are lost when you work offline. The app stores them safely on your device and retries up to 5 times if an upload fails. You can also tap Sync Now to manually trigger uploads.

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Photo statuses

After you submit a photo, it goes through a review process: You can see the status of all your submissions by tapping the Activity tab at the bottom of the app.

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Data sessions

If you’ve been assigned to a data session (no photos), the workflow is slightly different:
  1. Select the session and choose a person
  2. Fill in or update the data fields shown
  3. Fields marked as required must be completed before you can submit
  4. Some fields may be read-only — these are shown for context but can’t be edited
  5. Submit when complete

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Tips for a smooth photo day

  • Charge your device fully before starting
  • Test the app by capturing one photo before the main session begins
  • Use the framing guide — it helps you centre the subject consistently
  • Check your submissions periodically in the Activity tab to catch any rejections early
  • If working offline, sync your queue before the end of the day to ensure nothing is left on your device

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Troubleshooting

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Need help?

If you’re stuck, contact your organisation’s admin — they manage the CaptrID account and can help with access issues. For technical problems, your admin can submit feedback through the app or email support@captrid.com.