CaptrID offers four plans to fit organisations of different sizes. All plans include a 14-day free trial with full access.
Plan comparison
| Starter | Pro | Business | Enterprise |
|---|
| Monthly | A$59 | A$149 | A$299 | Custom |
| Annual | A$590/yr | A$1,490/yr | A$2,990/yr | Custom |
| People records | 500 | 2,500 | 10,000 | Unlimited |
| Master Lists | 1 | 3 | Unlimited | Unlimited |
| Card Templates | 2 | 10 | Unlimited | Unlimited |
| Storage | 5 GB | 25 GB | 50 GB | 100 GB |
| Users | Unlimited | Unlimited | Unlimited | Unlimited |
| Sessions | Unlimited | Unlimited | Unlimited | Unlimited |
Annual billing saves you two months compared to monthly billing. You can switch between monthly and annual at any time.
Feature availability
| Feature | Starter | Pro | Business | Enterprise |
|---|
| Photo capture | Yes | Yes | Yes | Yes |
| Data sessions | Yes | Yes | Yes | Yes |
| CSV import | Yes | Yes | Yes | Yes |
| Photo review & export | Yes | Yes | Yes | Yes |
| Card designer & printing | Yes | Yes | Yes | Yes |
| ChangeSets | Yes | Yes | Yes | Yes |
| Directory sync (Entra ID) | — | 1 provider | Multi-provider | Unlimited |
| Digital wallet passes | — | — | Yes | Yes |
| API access | — | — | — | Yes |
| SSO (Single Sign-On) | — | — | — | Yes |
| Custom branding | — | — | — | Yes |
| Support | Email | Priority email | Priority email | Dedicated + SLA |
Understanding limits
People records
This is the total number of people across all your active sessions and Master Lists. Archived sessions don’t count towards your limit.
If you reach your people limit, you can still manage existing records — you just can’t add new ones until you archive old sessions or upgrade your plan.
Storage
Storage is used by uploaded photos (originals and thumbnails). Typical usage:
- Each photo: approximately 500 KB – 1.5 MB
- 1,000 photos: approximately 1 – 2 GB
Master Lists and Templates
These limits apply to active (non-archived) items. You can archive items you’re no longer using to free up capacity.
Managing your subscription
- Go to Billing in the sidebar
- View your current plan and usage
- Click Upgrade or Downgrade to change plans
- Manage payment details via the Stripe Customer Portal
Upgrading
Upgrades take effect immediately. You’re charged a prorated amount for the remainder of your current billing period.
Downgrading
Downgrades take effect at the end of your current billing period. Make sure your usage is within the new plan’s limits before downgrading.
If your usage exceeds the new plan’s limits when the downgrade takes effect, you’ll enter a restricted state. You can still access and export your data, but you won’t be able to create new sessions or add people until you’re within limits.
Cancellation
If you cancel your subscription:
- Your account enters a read-only state
- You can still sign in, view data, and export
- You cannot create new sessions, capture photos, or add people
- Your data is preserved — contact us if you want to reactivate
Trial
Every new organisation gets a 14-day free trial with access to all features. No credit card required to start.
After the trial:
- Choose a plan to continue
- If you don’t subscribe within 3 days of trial expiry, your account enters read-only mode
